We have listed some of the questions we are frequently asked, along with additional helpful information. If you have a specific query regarding any of our products, you can always email us, enquiries@waterwaysproducts.com

Question: What is the difference between Waterways’ CC1 and other brands of filters?
Answer: CC1 is a “Multipure” filter cartridge from the US. As can be seen on www.multipure.com Multipure filters are amongst the most tested and approved of all drinking water purifier cartridges. CC1 is manufactured using the same formula as MP CB6 - refer to it on the Multipure web site. It utilises the same screw in system of sealing to ensure that water cannot bypass. The electrostatic outer wrap is positively charged to hold negatively charged particles to the outside of the cartridge. (This prevents them from contaminating the inner carbon block). There is a pharmaceutical grade inner membrane to prevent carbon migration in the event that the carbon block is damaged or broken.

Question: What’s so good about Waterways’ “Fail Safe” drinking water purifier system?
Answer: “Fail Safe” holds the water pressure at the drinking water faucet - not at the plastic filter housings. Water is released through the filter only when the faucet is activated. This means that pressure related filter housing failure is a thing of the past.

Question: Is the Waterways’ undersink drinking water purifier Australian Standards approved?
Answer: Yes. Refer to SAI Global’s Australian Standards listing on their web site: www.sai-global.com

Question: Is Waterways’ a licensed plumbing contractor?
Answer: Yes. Our licence number is PGE 177256. Our plumbers are similarly licensed.

Question: How long has Waterways been in business?
Answer: Waterways has been in business for more than 30 years.

Question: Why do I need a water softener?
Answer: Adelaide water may be clean but it is still very hard. Soft water lathers and rinses more freely. Your hair, skin and clothing feel soft and clean. Streaking/ spotting of shower screens and bathroom sinks and tubs etc is markedly reduced and there are significant improvements in the efficiency and serviceability of hot water services and other plumbing fittings throughout the home. There are significant savings in the amount of soaps and detergents used.

Question: Doesn’t a water softener increase salt levels?
Answer: No. Salt is used only as a regenerant. It is washed from the water softener column during the last stage of regeneration. Sodium carbonate (and bi-carbonate) levels do increase slightly as a result of the softening process but not sodium chloride (common salt). Salt levels remain unaltered.

Question: What do “dirt” or “sediment” filters do?
Answer: As the name implies dirt and sediment filters remove rust, dirt and particulate matter. There are various micron sizes with lower micron filters generally offering better sediment/ dirt removal performance. The extra performance is however usually at the expense of flow rate which reduces proportionally with reduction in micron sizing.

Question: What are “Big Blue” filters and why are there different sizes?
Answer: Big Blue filters are physically larger than standard filters. They have a much bigger surface area and can therefore filter higher flow rates. The bigger surface area also provides better sediment retention performance before the filter becomes clogged.

Questions: What are “Big Blue Bag Filters” and why are they necessary?
Answer: Big Blue Bag Filters are similar to Big Blue cartridge filters but with a filter bag replacing the filter cartridge. Water flow through the bag is reversed from the “outside in” to the “inside out”. Bag filters offer higher flow rate filtration than equivalent cartridge type filters.

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